Faqs

Urology Partners are available 365 days a year either through one of the consultants, practice nurses or our team of PA's.

Yes, we welcome all patients from both insurance and self pay pathways. Simply call or email the PA for the consultant you wish to see and they will make an appointment for you. You can get these details from our contact page. All self funded consultations require payment in advance and when you book an appointment an invoice will be sent to you for payment. If you require any diagnostic tests during or following your consultation, these will be charged separately by the hospital.

If you require a procedure, most hospitals will put together a self funding package price which will include hospital, consultant and anaesthetist fees. They are often able to offer finance packages for these as well.

All the hospitals we practice in offer accessbility for patients including wheelchair access and access to interpreters - please inform us of any specific needs when booking your appointment and the PA's will assist you with all arrangements during your visit. There is drop off access outside most of the hospitals we practice in.

If you have private medical insurance (PMI), you may need to get an appointment with your GP in order to request them to refer you. You will need to check with your insurers that our consultants are on the agreed provider list. Currently all of our consultants are approved with the major providers including BUPA, AXA PPP, WPA, Aviva, Simply Health, Prudential,Exeter Friendly, Cigna and Benenden. Some PMI providers offer a referral service and are able to book an appointment directly with the consultant for you. 

Once your GP has referred you and we have received the referral, one of our PA's will be in touch to book an appointment. You can also contact us prior to your GP letter being received if you wish to make an appointment sooner. Please make sure you have your insurance membership number and an authorisation code for the consultation. If any further appointments or procedures are booked, you will need to get an authorisation code for each one.

You are also able to contact the hospital direct to get a referral to one of our consultants.

Our consultants are fully trained and accredited in the UK with approval from the General Medical Council (GMC) and are all recognized and registered with the major insurance companies. We pride ourselves on the quality and reputation of our specialist consultants who are each highly qualified experts in Urology.

You can find out more about our consultants in the About page. Our consultants all have sub specialities in different areas of Urology and you can read more about them in the About page.  You can also see which consultants offer specific treatments by clicking on the specific treatment you are interested in here 

Alternatively you can visit your usual GP and ask for their referral advice. Your GP may give you a referral letter or may send it direct to us. Many of the private medical insurers also offer a referral service as well.

Our consultants have clinics every day of the week at various locations. Our team of PA's will do all they can to get you an appointment as soon as possible. Please see the Contact page for details.

Unfortunately many of the hospitals we practice in no longer offer paediatric services. We can see children at Parkside Suite, Frimley and also New Victoria Hospital, Kingston.

For any children under the age of 3, a paediatric nurse will be present in the consultation. For children between the ages of 3 and 18, there will be a paediatric nurse on site but not present in the consultation unless requested.

For any operation that a child comes in for, they will also be looked after by a paediatric nurse during their time in the hospital.

Our consultants practice in London, Surrey, Hampshire and Berkshire, please see Where We Practice

When you arrive at the hospital, a member of the reception team will greet you and may ask you to complete some registration details, so it’s best to arrive 15 minutes before your appointment. The reception team will direct you to the waiting area for your appointment, from where the consultant or urology practice nurse will come to collect you.



The consultant may request further investigations to assist in a diagnosis. MRI and Ultrasound scans, X-ray and blood tests will be arranged following your appointment if necessary. MRI and ultrasounds scans will be booked for another day and the department organising this will contact you direct to arrange this appointment. At some hospitals, these diagnostics can be carried out on the same day. 

If you have had previous scans or X-rays related to your condition, please bring these along to all your consultations. Please also bring any copies of letters from your GP or specialists. You can also upload any previous results or letters to your patient portal to keep all your records in one place. When you book your first appointment, you will be sent details about our patient portal and how to access it. You can view the portal here

We’ll also manage the paperwork for you, from correspondence with your GP or consultant during the referrals process, to making arrangements with hospitals if surgery is required, and processing claims for payment with medical insurance providers.

If a follow up consultation or further investigations are required the consultant will indicate this and their PA will be in touch to arrange this for you. The consultant will then write to your GP and any other referring professionals who will be continuing your care. This will summarise your consultation and the planned investigations. A copy of this letter will be sent to you as well.

The consultant’s PA will be in touch to arrange a follow up appointment. The consultant will discuss with you the results from your initial consultation and diagnostic investigations. They will recommend the most appropriate treatment for your condition which may be discharging you, referring you on to another health professional, booking you in for further treatment or further follow up in the future.

If surgery is indicated then the consultant will explain the whole procedure to you and what to expect afterwards.

If an operation is needed we will arrange this for you. Surgery will require admission to the hospital. All our consultants are able to operate within the hospital you have your consultation in. Your consultant’s PA will book this for you and the hospital will confirm this booking along with instructions of when to stop eating and drinking, and when to arrive at the hospital.

All medical insurers usually cover these hospitals. It is however important to always check with your insurer regarding your proposed operation and cover for the hospital and all fees. We will assist you with any information that you require. If you are a self paying patient we will get a quote from the hospital which will be sent direct to you so you can decide on how you wish to proceed.

Prior to any operation, a pre assessment is required and the nurses who carry these out will contact you direct to book this in at your convenience.

If you cannot attend an appointment for any reason please contact the PA as soon as possible. We will endeavour to rearrange your appointment as soon as possible.

We reserve the right to charge for a cancellation less than 48 hours in advance.

Late arrival may result in your appointment being rescheduled for later in the day or another day.

Non-attendance for an appointment may be charged.

Please use the Contact page and contact the relevant PA to make an appointment. If you are using health insurance you will need a referral letter from your GP. You will also need to contact your insurer to check your chosen consultant is on their lists for your policy.

By forming a partnership, our consultants are able to offer a greater level of expertise work with a multi discplinary appraoch so that whatever your Urological problems are, we are able to offer continuity of care within our group of consultants. We are dedicated to providing modern, innovative and effective care to our patients.

Our consultants have specialist expertise covering conditions of the prostate, kidneys and bladder. Our involvement research and development of new minimally invasive techniques enables us to offer a range of ways to treat your symptoms to enable you to have a rapid return to normal activity.  The team at Urology Partners are here to provide you with the best patient experience you expect.

You can read some of our patient experiences on our Testimonials page and view patient reviews here